Frequently Asked Questions
Why was my card ‘rejected’ at a participating merchant?
Most likely, your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in your other form of payment (for the difference) before swiping the gift card.
Where can Downtown Lawrence Gift Cards be purchased?
- Online at downtownlawrence.com or click here (24 hours a day / 7 days a week)
- In Person: Downtown Lawrence, Inc. Office: 833 1/2 Massachusetts St. (Mon-Fri 9:30am-5pm)
- At The Granada Theater box office 1020 Massachusetts St. (Mon-Sat Noon-6pm)
- At Phoenix Gallery at 825 Massachusetts Street (Mon 9:30am-6pm; Tues-Sat 9:30am-8pm; Sun 11am-5pm).
- Phone: 785-842-3883 (Mon–Fri 9:30am-5pm)
What payment type(s) are accepted?
Online and on the phone: Visa, Discover, Master Card and American Express
In person: Visa, Discover, Master Card and American Express, as well as cash and check
In what amounts can the gift cards be purchased?
The cards can be purchased in any denomination from $10 to $500.
Is there a limit to the number of gift cards that can be purchased?
No, there is no limit to the number of cards you can order. For orders of 10 cards or more there is a flat transaction fee of $25.00. For orders over $150.00 with a shipping address different from the billing address, please contact Downtown Lawrence, Inc. at (785) 842-3883 to place your order. If you would like to make a large corporate order, please call the office at (785) 842-3883.
Can the gift cards be purchased online?
Is there a fee to purchase a gift card?
Yes – Downtown Lawrence, Inc. charges a $3.00 activation fee per card up to orders of 10 cards. For orders of 10 cards or more there is a flat transaction fee of $25.00 If you would like to make a large corporate order, please call the office at (785) 842-3883.
Where is the gift card accepted?
Can I place a tip on my Downtown Lawrence Gift Card?
The Downtown Lawrence Gift Card may not be used to pay for tips or other gratuities.
Does the gift card ever expire?
Funds do not expire. After Card Plastic Valid Thru date, contact us for a no cost replacement Card. Unless prohibited by law, a $3.00 fee will be deducted monthly from Card balance starting 1st day after 1 year of inactivity. Activity means any action resulting in a change in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. $5 fee to replace lost, stolen or damaged Card, except as prohibited by law. MNON-RELOADABLE. NO CASH ACCESS. Purchase, acceptance or use of the Card constitutes acceptance of Cardholder Agreement. For Cardholder Agreement or customer service: www.getmybalance.com or 1.800.755.8713. Issued by MetaBank, Member FDIC.
How do I keep track of my balance?
You can check your gift card balance at www.getmybalance.com, by calling 1.800.755.8713, or take your Downtown Lawrence Gift Card into the DLI office for assistance. You can also write in your latest balance in the space provided on the back of the card. As well, when you use your Downtown Lawrence Gift Card, the approval code at the bottom of your receipt represents your remaining balance. Example 58X17 = $58.17
What if I want to return items purchased with my Downtown Lawrence Gift Card?
Depending on the retailer’s return policy, DLI participating merchants will give store credit for returns.
What if my card is lost/stolen?
Notify Downtown Lawrence, Inc. as soon as possible. Unless prohibited by law, if a replacement Card is issued for a lost, stolen or damaged card, prior to “valid thru” date, a $5.00 Replacement Card Fee may be assessed. The replacement fee, if any, will be deducted from the card balance, as long as there is a remaining balance of at least $10.00 on the card; otherwise, it will be paid by the cardholder at the time of replacement.
For a complete list of terms and conditions, click here.
Can I redeem my gift card for cash?
Downtown Lawrence Gift Cards are non-refundable and may not be redeemed for cash at anytime.
Can’t you just email it to me?
Downtown Lawrence Gift Cards are physical cards that function similar to debit/credit cards. Merchants must swipe the card through their Point of Sale system in order to process the payment. Gift Cards must be shipped or picked up at one of our Downtown locations.
The Downtown Lawrence Card is issued by MetaBank, Member FDIC.